12/14/2023 0 Comments Wdpr service now![]() ![]() This should be read in the context of ServiceNow’s investment in an EU‑centric service delivery offering. In accordance with the terms of the DPA, ServiceNow will notify you of new sub‑processors, and you may object to ServiceNow’s proposed use of such sub‑processor in accordance with the terms of the DPA. To deliver and support our service, ServiceNow engages its affiliates located throughout the world, including in the United States, Australia and India, and other sub‑ processors for various services, as listed in the DPA. ![]() ServiceNow is committed to providing world class service to its customers, which includes 24x7 live technical support. In accordance with the audit clauses in the DPA and/or DSA, current customers may request access to the ServiceNow CORE, a comprehensive repository of information and documentation, including policies, procedures, as well as our then‑current third‑party audit reports against internationally recognized standards such as ISO 27001 and ISO 27018, and independent third‑party assessments against security standards like SSAE 18 / SOC 1 and SOC 2 Type 2.ĭoes ServiceNow use any sub‑processors? How will I be notified of any future sub‑processors that ServiceNow intends to use? ServiceNow strongly believes in transparency regarding its data privacy and security programs. What audit rights do customers have as a data controller? The ServiceNow cloud software provides functionality that facilitates access, correction, rectification, erasure and blocking of personal data, and further allows a customer to transfer or port personal data. How does ServiceNow assist customers in complying with data subject rights mandated by data protection laws? ![]() Ultimately, because you have exclusive insight into the content of your data, it is your responsibility to review our security program to determine whether it is sufficient for the data you process or plan to process within your environment. In other words, we implement the same security measures regardless of the category or sensitivity of data customers process within their ServiceNow environment. The DSA details the specific technical, physical and organizational security measures ServiceNow takes to protect your data.Īs a provider of a standardized cloud‑based service, ServiceNow maintains a data agnostic security program. ServiceNow is committed to protecting personal data it processes by implementing and maintaining a robust security program. What are ServiceNow’s security obligations with respect to personal data? For these reasons, our standard DPA and DSA are drafted to assist our customers in meeting their regulatory requirements while simultaneously reflecting the operational reality of the cloud‑based services we provide. Accordingly, as the customer and data controller, you are principally responsible for complying with any obligations under relevant data protection laws that require review or analysis of data. As a result, we will not know whether personal data is uploaded into your instance of the services. Specifically, by virtue of the cloud‑based services we provide, we do not review or analyze the content of the data input by customers in the ordinary course of operating our services. This FAQ provides answers to commonly asked questions regarding our DPA and DSA and provides explanations regarding the differences that you may see with our forms. ServiceNow’s standard Data Processing Addendum (“DPA”) and Data Security Addendum (“DSA”) at ‑schedules.html address our obligations as the data processor and your obligations as the data controller under relevant data protection laws. Commonly asked questions about about ServiceNow’s privacy and security programs.īelow, you will find information about ServiceNow’s privacy and security programs, which are designed to protect the personal data that you submit to the ServiceNow cloud services. ![]()
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