If you are still getting the error message on one specific PDF file, then please share the file and generate the log of the machine on which you are getting the error message and share it with us. You can upload the PDF file to the cloud storage generate the share link, and send it in the Private message.Īlso, If a reboot is possible, save all the changes on the PDF, close the app, reboot the machine and check. If yes, please send the PDF file by initiating a direct message with me by clicking on my profile name and choosing the message. Would it be possible to share the PDF file on which you are getting the error message so we can test it on our end? As Karl already mentioned that this seems to be a new error message.Īssuming that you are on the latest version of Acrobat 22.002.20191 Planned update, Aug 09, 2022 I hope you all are doing well, and I am sorry for the trouble you had while saving the PDF files. I checked the document at the operating system level. Even the comments appear in the Word document but they are on top of the page tex, howeve, in Word I can resize them so they don't cover text. The highlights came through but not all of the images. I tried Save as other and made it a Reader Extended PDF - same error message. A file I/O error has occurred." My computer and raid array are both working. I tried saving again, got "The document could not be saved. I can now highlight lines and add new comments but can not save. Initially, with each save attempt the document seems to lose and gain back media accompanied by the spinning beach ball. I have not restarted Acrobat yet out of fear of losing my work. All have have been doing is highlighting text and adding sparse comments. I have had another document open in a different tab the whole time and can modify and save it. The document is a 345 page text book that I have been using for about two weeks. Hitting replace invokes the "The document could not be saved. Somehow I got past this first message and now go althrought the saving process to the "already exists., Do you want to replace it message. Only some of the images transferred to Word. All highlighting and comments seem to be preserved. Document on Raid array, Save and Save As failed.
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